Refund Policy

This Cancellation & Refund Policy applies to purchases made on www.grainsandmillets.com and is operated by Grains & Millets. Please read this policy carefully before placing an order.

CANCELLATION BY CUSTOMER

Grains & Millets makes every effort to process and deliver orders as per the specifications and estimated delivery timelines displayed on the Site.

Before Shipment / Before Delivery Acceptance:
Customers may request cancellation of an order before the product is shipped or before delivery is accepted. In such cases, the order will be cancelled and 100% of the order amount paid will be refunded.

After Shipment:
Once the product has been shipped, order cancellation is not permitted. However, in exceptional cases where cancellation is approved at the sole discretion of Grains & Millets, the customer shall bear two-way shipping/transportation charges.

The product must be returned with all original packaging, manuals, warranty cards, accessories, freebies, and invoices, in unused and resaleable condition. Pickup shall be arranged after confirmation.

CANCELLATION BY COMPANY

Grains & Millets reserves the right to refuse or cancel any order at any stage for reasons including:

• Product unavailability
• Quantity limitations
• Pricing errors
• Payment failure
• Fraud detection

If payment has been made, refund will be processed to original payment method.

RECEIPT OF DAMAGED OR DEFECTIVE ITEMS

If a product is received damaged or defective, customers must notify within 7 days of delivery.

Email: order@grainsandmillets.com with photos/videos.

After verification, pickup will be arranged and replacement or refund will be provided.

RETURN OF PRODUCTS (NON-DEFECTIVE)

• Return within 7 days
• Product unused & original packaging
• All accessories included

Shipping charges will be borne by the customer.

INSPECTION & DEDUCTIONS

Returned items will be inspected. If damaged or used, deductions may apply.

REFUND PROCESS

Refunds will be processed after inspection within 7–15 working days to original payment method.

GENERAL CONDITIONS

• Applicable only to purchases from official website
• Not applicable for third-party sellers
• Policy may change without notice

REFURBISHED PRODUCTS – NO REFUND

Refurbished products once confirmed cannot be cancelled or refunded unless defective.

CONTACT DETAILS

Grains & Millets
Email: order@grainsandmillets.com
Website: www.grainsandmillets.com